An LLM becomes far more useful once it is connected to the software your team already uses. That connection is where most of the business value is created.
Common integration points
- CRM: summarise contacts, draft follow-ups and update records
- ERP: answer questions about orders, stock and invoices
- Website: power assistants that answer visitors and capture enquiries
- Email and chat: triage and draft replies
- Documents: search and summarise contracts, manuals and policies
How it is usually done
Your systems expose APIs. A secure middle layer receives a request, gathers only the needed data, calls the LLM, checks the result and returns it or performs an approved action.
Security essentials
- Give the connection the minimum permissions it needs
- Keep API keys out of website code and store them securely
- Log requests and responses for review
- Mask or exclude sensitive personal data where possible
Keep people in control
For actions that change records or contact customers, add an approval step until the system has proven reliable.
Custom integration is a core strength of our team. See our AI & Automation and Enterprise Solutions services, or contact us.